Eleven instruments. One methodology.

What it does

QQD™ is the entry-point instrument. It runs 12 questions at programme level and produces a QQD Readiness Index, a six-dimension heatmap, and a recommended intervention intensity path.

It is designed for speed and accessibility. A senior sponsor or programme lead can complete it in under 15 minutes.

When to use it

• As the first assessment of any change programme before significant design work has begun.
• As a portfolio-level indicator for multiple initiatives where full assessments are not warranted for all.
• As a board or steering committee orientation tool to establish a shared baseline before detailed planning.

How it connects

• QQD™ scores feed into the QCP™ Complexity Assessment to produce the Qognexus™ Intervention Intensity Score.
• The QQDRI establishes the programme-level baseline that Qognexus™ Full Assessments extend at group level.

What it does

The full Qognexus™ instrument delivers group-level readiness profiles across all six dimensions.

In Assure stage, the same instrument runs as a pulse assessment every four weeks per group, producing velocity data that shows whether readiness is improving, stable, or declining.

When to use it

• For every impacted stakeholder group identified in the Stakeholder Assessment.
• At each governance gate: baseline, pre-deployment, 30-day post-go-live, and 90-day sustainment.
• Whenever QQD™ flags a critical dimension and a group-level breakdown is needed.

How it connects

• Qognexus™ Full Assessment scores are the primary input into Design and Assure instruments.
• QVT™ velocity calculations and QET™ effectiveness scoring both require sequential Qognexus™ Full Assessment runs.

What it does

QCP measures programme-level change complexity across six independent complexity dimensions: Reach, Depth, Pace, Tension, Novelty, and Coupling.

High complexity does not predict failure; it predicts the level of change management investment required.

Reach

How many people and organisational units are affected

Depth

How fundamentally this changes day-to-day work

Pace

How compressed the timeline is relative to scope

Tension

How much the change conflicts with existing culture

Novelty

How unfamiliar this type of change is

Coupling

How interdependent this change is with other initiatives

When to use it

• At programme initiation, alongside QQD™, as part of the entry diagnostic.
• Before finalising change management resource and budget allocation.
• When making a commercial recommendation.

How it connects

• QCP combines with QQD to produce the Qognexus™ Intervention Intensity Score.
• The overall QCP™ score also modulates QPR™ risk for every group in the programme, within a deliberately narrow band.

What it does

QIP measures change impact severity for each impacted stakeholder group across five impact dimensions.

Each group is classified as Priority 1 through Priority 4, and that classification drives resource allocation across Design instruments.

When to use it

• In Design stage for every stakeholder group identified in the Stakeholder Assessment.
• As a preliminary scan in a Qognexus™ Plus diagnostic package.
• When prioritising training curriculum and communications investment across groups.

How it connects

• QIP Priority 1 classification feeds directly into QAM and QRT.
• QIP System and Tool plus Behaviour Shift scores drive training planning prioritisation.

What it does

QAM builds a structured sponsor accountability plan using the Qognexus™ Sponsor Action Typology.

For each impacted group, QAM identifies which sponsor actions are most needed based on Qognexus™ Leadership and Intent scores.

When to use it

• In Design stage for every group where Qognexus™ Leadership score is below 3.5.
• At programme start to establish the sponsor coalition before go-live.
• In Assure stage to track whether sponsors are completing the actions they committed to.

How it connects

• QAM completion rates are used in sponsor effectiveness calculations within executive reporting.

What it does

QRT classifies resistance by type rather than treating it as a single monolithic force. Each of five types is rooted in a specific Qognexus™ dimension, so the type names what the group needs rather than how loudly it objects.

Types are flagged automatically when the dimension behind them falls below 2.5. Several types can co-exist in one group: its resistance profile is the union of every type flagged. When Intent and Leadership are both below 2.5, Conviction resistance is flagged as elevated, because it comes with a sponsorship deficit.

Clarity

Low Signal. People do not understand why the change is happening or what it asks of them. Rooted in confusion, not opposition.

Conviction

Low Intent. People understand the change but do not agree with it or trust it will deliver. The hardest to resolve through communication alone.

Capability

Low Grounding. People are willing but fear they cannot perform in the new state. Anxious rather than oppositional.

Capacity

Low Need. People are willing and capable but have no bandwidth. A rational response to overload.

Structural

Low Anchoring. The organisation’s own systems and incentives work against the change. Organisational, not individual.

When to use it

• In Design stage, once Qognexus™ scores are available for each impacted group.
• Whenever a dimension falls below 2.5 for a group, to name the resistance type behind the gap.
• When Intent and Leadership are both low, which calls for sponsor escalation rather than more communication.

How it connects

• QRT resistance types align with specific Qognexus™ dimension deficits; no separate survey is needed.
• The typology provides the intervention vocabulary while Qognexus™ provides the measurement.
• High-severity types get a named owner and an intervention logged in QET™; critical ones go to the sponsor immediately.

What it does

QRP tracks active resistance during rollout with a short pulse of five questions. It runs as a 5-question pulse instrument every two weeks.

Every question is reverse-scored: 5 means high active resistance, so a higher score is a worse outcome. This is the inverse of every other Qognexus™ instrument.

When to use it

• In Assure stage continuously from rollout commencement until the 90-day sustainment gate.
• When Qognexus™ Intent or Anchoring scores decline in a pulse assessment.

How it connects

• Any single pulse question scoring 4.0 or above triggers an immediate flag for that resistance type, whatever the group mean says.
• Pulse flags are read against the QRT™ resistance types, so a rising score points to a named type and its plan.

What it does

QCM is a maturity assessment instrument that measures the organisation's structural capability to manage change as an ongoing competency.

It runs at the sustainment gate after the programme has concluded.

When to use it

• At the 90-day sustainment gate for programmes reaching managed assurance tier.
• When an organisation wants to benchmark its change management maturity.
• When programme closure requires evidence of organisational embedding, not just adoption of the specific change.

How it connects

• QCM MXI scores feed into benchmarking.

What it does

QVT is a calculated instrument built from sequential Qognexus™ pulse assessments.

It produces weekly velocity, trajectory classification, go-live projections, and threshold-crossing predictions for each group and dimension.

When to use it

• Continuously from the second pulse assessment onwards.
• At every governance gate as the primary leading indicator for go-live readiness decisions.
• When a programme has four or more consecutive pulse runs.

How it connects

• QVT is one of the two primary data sources for QET.
• The go-live projection from QVT is the primary input into executive dashboard readiness reporting.

What it does

QET closes the loop between interventions and outcomes by logging every change intervention and scoring observed movement against expected movement.

It produces a platform-native evidence base for what change interventions actually work in a given context.

When to use it

• Logging begins in Design stage so interventions are captured before Assure begins.
• Effectiveness scoring activates from the second pulse assessment.
• ROI summary activates when cost fields are populated in the intervention log.

How it connects

• QET is a primary data source for QVT interpretation and executive reporting.
• A programme’s mean Effectiveness Score earns QPR™ a bounded intervention credit, capped at 20% so no programme can intervene its way to a clean score.
• Across the platform, QET data accumulates into the cross-client benchmark dataset.

What it does

QPR ranks a programme’s stakeholder groups by risk of adoption failure and names the dimensions driving each ranking. It is deterministic, its weights are published, and every score is reproducible from its inputs.

It does not forecast an adoption rate, it contains no fitted model, and no machine learning is involved. Readiness carries the score; impact, complexity and intervention history modulate it, so a group that is ready is not high risk merely because the programme is complex.

When to use it

• Once a programme has Qognexus™ dimension scores for its stakeholder groups.
• At governance gates, to order attention across groups that share the same QIP™ priority.
• When deciding which group’s intervention effort comes first, and why.

How it connects

• QPR is a continuous refinement of the QIP™ priority, not a second opinion: a Priority 1 group never scores lower risk than a Priority 4 group on the same data.
• Impact (QIP™), complexity (QCP™) and intervention effectiveness (QET™) each modulate readiness risk within fixed bounds, so no single input can dominate.
• A group with no Qognexus™ data is returned unscored and sorted last, never read as safe.